Privacy Policy
Effective date: 12 September 2026
Bestest Movers Sydney (BMS) respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, use, disclose and protect information when you visit bestestmoverssydney.com.au, request a quote, make an enquiry or use our local or interstate removal, packing, storage or related services.
Information we collect
We may collect your name, phone number, email address, collection and delivery locations, preferred moving dates, property and inventory details, access requirements, service preferences, booking or payment information, and any other details you choose to provide. We may also collect technical data such as IP address, browser type, device information, cookies and website usage information.
How we use information
We use information to answer enquiries, prepare quotes, arrange and provide services, communicate about bookings, process authorised payments, improve our website and services, maintain security, comply with legal obligations and resolve complaints or disputes.
Cookies and analytics
Our website may use essential cookies and analytics technologies to operate correctly and understand website usage. Browser settings can be used to control cookies, although disabling them may affect some functions.
Disclosure of information
Information may be disclosed to staff, contractors, transport or storage providers, payment processors, website and IT providers, professional advisers, insurers where relevant, and regulators or authorities where required by law. We do not sell personal information.
Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. No online system is completely secure. Information is retained only for as long as reasonably needed for the purposes described above, including legal, accounting and dispute-resolution requirements.
Access and correction
You may ask to access personal information we hold about you or request correction of information that is inaccurate, out of date or incomplete. We may need to verify your identity and may decline a request where permitted by law.
Third-party websites
Our website may link to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of information.
Complaints and contact
For a privacy question, request or complaint, contact Bestest Movers Sydney at info@bestestmoverssydney.com.au, sales@bestestmoverssydney.com.au or 0408 667 968. Postal correspondence may be sent to 17 Coggee Street, Randwick, NSW, Australia. We will review concerns and respond within a reasonable time.
Changes to this policy
We may update this policy when our practices, services or legal obligations change. The current version will be published on this page with its effective date.